L o a d i n g . . .

At Z Switch, we do it all: Virtual Assistance & Website Development

User Policy

Last updated: September 2026

Introduction

Welcome to Z Switch Limited!

This End User Policy ("Policy") governs your use of the Z Switch Limited website, products, and Virtual Assistance services ("Services").

Z Switch Limited provides Virtual Assistance Virtually through live chat sessions, voice/phone sessions, and secure screen-share sessions using the LogMeIn Rescue application on supported smartphones, tablets, computers, and other compatible smart devices.

By accessing or using our website or Services, you agree to comply with this Policy, our Terms of Service, Privacy Policy, and any other agreements referenced herein.

If you do not agree with these terms, please discontinue using our website and Services immediately.

Eligibility

You must be at least 18 years of age (or the legal age of majority in your jurisdiction) to use Z Switch Limited's Services.

By using our Services, you confirm that you have the legal authority to enter into this agreement and to authorize Z Switch Limited to access your device through secure screen-share assistance when necessary to provide Virtual Assistance.

Authorized Use

You agree to:

  • Use the Z Switch Limited website and Services only for lawful purposes.
  • Provide accurate, complete, and up-to-date information when requesting Virtual Assistance.
  • Ensure you are the lawful owner of, or have authorization to receive assistance for, any device or account submitted for support.
  • Remain present during chat, voice/phone, or screen-share assistance sessions and immediately end the session if you suspect any unauthorized activity.

Prohibited Activities

You may not:

  • Use Z Switch Limited Services for unlawful, fraudulent, harmful, or abusive purposes.
  • Upload, transmit, or distribute viruses, malware, ransomware, or other malicious software.
  • Attempt to gain unauthorized access to any device, network, account, or system.
  • Record, alter, misuse, or reverse engineer the software or tools used during Virtual Assistance sessions, including screen-sharing applications.
  • Represent yourself as an employee, representative, or affiliate of Z Switch Limited without prior written authorization.

Virtual Assistance & Screen-Share Security

Virtual Assistance and screen-share assistance are provided only with your express consent during a live support session.

Support sessions may be delivered virtually through:

  • Live chat
  • Voice or telephone conversations
  • Secure screen-share sessions using LogMeIn Rescue on compatible smart devices

You should never share your access credentials or permit screen-sharing with anyone claiming to represent Z Switch Limited unless the session has been arranged through an official Z Switch Limited communication channel, including our website, verified email addresses, or telephone numbers published on zoneswitch.co.uk.

Z Switch Limited is not responsible for damage, loss, or unauthorized access resulting from third-party impersonation, user negligence, or the sharing of access credentials.

Important Reminder

Beware of scammers. Never share your screen, virtual connection, passwords, verification codes, or personal information with anyone unless your Virtual Assistance session has been scheduled through an official Z Switch Limited channel.

Service Limitations

Z Switch Limited provides Virtual Assistance virtually through chat, voice/phone, and secure screen-share sessions. Physical repair services, on-site visits, and hardware replacement are not included.

Certain hardware-related issues may require service from the device manufacturer or an authorized local repair center.

Service availability depends on factors including:

  • Internet connectivity
  • Device condition
  • Operating system compatibility
  • Availability of the required screen-sharing technology

Z Switch Limited provides professional, commercially reasonable, best-effort assistance under the scope of your selected service plan.

Software, Tools & Licensing

To deliver Virtual Assistance, Z Switch Limited may utilize licensed third-party software and communication tools, including secure screen-sharing applications.

You remain responsible for maintaining valid licenses for all proprietary software installed on your device.

Z Switch Limited will not install, activate, recommend, or assist with pirated, counterfeit, or unlicensed software.

Payment & Subscription

All Services must be purchased through the official Z Switch Limited website or an authorized Z Switch Limited representative.

By purchasing a service or subscription plan, you agree to the Pricing Policy, Refund Policy, and Terms of Service.

Subscription plans may automatically renew when disclosed during the purchase process.

Liability Disclaimer

Z Switch Limited shall not be liable for:

  • Loss of data, business interruption, revenue, or system performance resulting from user actions, third-party software, malware, or unauthorized modifications.
  • Service interruptions caused by events beyond our reasonable control, including internet outages, power failures, hardware failures, or service provider disruptions.

Although every effort is made to provide effective Virtual Assistance, all Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.

Privacy & Data Handling

Z Switch Limited values your privacy and processes personal information in accordance with our Privacy Policy.

During Virtual Assistance or screen-share sessions, our support specialists may temporarily view information displayed on your device solely to diagnose and resolve the issue you have requested assistance with.

No personal files, passwords, financial information, or sensitive personal data will be copied, retained, or disclosed without your explicit permission unless required by applicable law.

Termination of Service

Z Switch Limited reserves the right to suspend or terminate any Service or account if:

  • This Policy is violated.
  • Required payments are not received.
  • Fraudulent or suspicious activity is detected.
  • A customer engages in abusive, threatening, or inappropriate conduct toward Z Switch Limited personnel.

Intellectual Property

All website content, trademarks, logos, graphics, documentation, software, service materials, and other intellectual property associated with Z Switch Limited remain the exclusive property of Z Switch Limited or its licensors.

No content may be copied, reproduced, distributed, modified, or used to create derivative works without prior written permission.

Indemnification

You agree to indemnify, defend, and hold harmless Z Switch Limited, its directors, employees, affiliates, contractors, and service partners from any claims, liabilities, damages, losses, costs, or expenses arising from:

  • Your misuse of the Services.
  • Your violation of this Policy.
  • Your breach of applicable laws or third-party rights.

Policy Updates

Z Switch Limited reserves the right to amend or update this End User Policy at any time.

Any revisions will be published on this page with an updated effective date. Your continued use of the website or Services following publication of any changes constitutes your acceptance of the revised Policy.

Contact Us

If you have any questions, require assistance, or wish to contact us regarding this Policy, please reach out to:

Email: hello@zoneswitch.co.uk

 

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